Refund Policy

Refund Policy

Last Updated: June 2026

Welcome to POMPTY.

POMPTY is an emotional AI storytelling platform that combines cinematic AI prompts, creative contests, and AI-generated visual storytelling.

This Refund Policy explains the circumstances under which refunds may or may not be provided for purchases made through POMPTY.

By purchasing products from POMPTY, you agree to this Refund Policy.

Digital Products

POMPTY primarily offers digital products and downloadable content.

Examples may include:

  • Cinematic AI prompts

  • Digital storytelling resources

  • Downloadable creative content

  • Contest-related digital materials

  • Future digital products and services

Because digital products can be accessed immediately after delivery, special refund conditions apply.

General Refund Policy

Due to the nature of digital products, all sales are generally considered final once a product has been delivered or accessed.

Refunds are not automatically granted simply because:

  • A customer changes their mind

  • A customer no longer wishes to use the product

  • A customer expected different creative results

  • A customer is unfamiliar with AI tools

  • A customer decides not to use the purchased product

Eligible Refund Situations

POMPTY may consider refunds in situations such as:

  • Duplicate purchases

  • Accidental multiple charges

  • Failure to deliver a purchased product

  • Technical issues that prevent access to the purchased product

  • Payment processing errors

Each request is reviewed individually.

Non-Refundable Situations

Refunds are generally not available when:

  • A digital product has been successfully delivered

  • The product has been downloaded or accessed

  • Contest participation has already occurred

  • The customer simply changes their mind

  • The customer misunderstands product usage despite accurate product descriptions

Delivery Issues

If a purchased digital product is not received, customers should first:

  • Check their inbox

  • Check spam or promotions folders

  • Review their order confirmation page

If the issue remains unresolved, customers should contact support.

Where delivery cannot be completed due to a verified platform issue, appropriate remedies may be provided.

Technical Problems

If a customer experiences technical difficulties accessing a purchased product, POMPTY will make reasonable efforts to assist before considering a refund request.

Support solutions may include:

  • Re-sending access information

  • Providing updated download links

  • Troubleshooting access issues

Contest Fees and Participation

If a contest includes entry fees in the future, specific refund terms may be announced as part of the contest rules.

Unless otherwise stated, contest-related fees may be non-refundable after participation begins.

Chargebacks and Payment Disputes

Customers are encouraged to contact POMPTY before initiating chargebacks or payment disputes.

Submitting a chargeback after successfully receiving digital products may result in:

  • Account restrictions

  • Contest disqualification

  • Suspension of future access

where permitted by applicable law.

Refund Request Process

To request a refund review, customers should provide:

  • Order number

  • Purchase email address

  • Product name

  • Description of the issue

Requests may be submitted through the Contact page.

Review Period

Refund requests are reviewed individually.

Response times may vary depending on:

  • Volume of requests

  • Complexity of the issue

  • Verification requirements

Right to Refuse Refund Requests

POMPTY reserves the right to deny refund requests when:

  • Policy requirements are not met

  • Fraud is suspected

  • Abuse of the refund process is detected

  • Digital products have already been successfully delivered and used

Policy Changes

POMPTY may update this Refund Policy from time to time.

Updated versions will be published on this page with a revised effective date.

Continued use of the platform constitutes acceptance of any updates.

Related Policies

Contact

For refund-related questions, please contact us through the Contact page.

About POMPTY

POMPTY is an emotional AI storytelling platform that combines cinematic AI prompts, creative contests, and AI-generated visual storytelling.

Official Contest Hashtag:

#pompty0626